Privacy Policy

Last Updated: September 9th, 2026

Flex Turf Cleaning operates the website flexturfcleaning.com. This Privacy Policy explains how we collect, use, and protect your information when you visit our Site or use our services.

Information We Collect

Information you provide to us directly:

Name, email address, phone number
Service address (street, city, state, zip)
Photos you upload of your turf (optional)
Details submitted through our quote/booking form (yard size, service preferences, notes, etc.)
Payment information when you pay an invoice (processed securely through our payment provider — see 'Payments' section)

Information collected automatically:

IP address, browser type, device information
Pages visited and time spent on the Site
Cookies and similar tracking technologies (see 'Cookies' section)

How We Use Your Information

We use the information we collect to:

Respond to quote requests and schedule appointments
Communicate with you about your service (confirmations, follow-ups, invoices)
Provide, maintain, and improve our services
Send you information about promotions or our quarterly membership, if you've opted in
Understand how visitors use our Site so we can improve it
Comply with legal obligations

We do not sell your personal information to third parties.

How We Share Your Information

We may share your information with:

Service providers who help us operate our business, such as our website host (Wix) and payment processor, solely to perform services on our behalf
Legal authorities, if required to comply with a law, regulation, or legal request

We do not share your information with third parties for their own marketing purposes.

Payments

Payments are processed through Wix Payments (or our designated payment processor). We do not store your full payment card details on our own systems — this information is handled directly by our payment processor in accordance with their own security standards and privacy policy.

Cookies

Our Site, hosted on Wix, may use cookies and similar technologies to:

Keep the Site functioning properly
Understand site traffic and visitor behavior (analytics)

You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the Site function.

Data Retention

We retain your personal information for as long as necessary to provide our services, maintain business records, and comply with legal obligations. Uploaded photos and booking details are retained for as long as needed to fulfill your service request and for our internal records, after which they may be deleted upon request.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request that we correct inaccurate information
Request that we delete your personal information, subject to any legal or contractual obligations that require us to retain it

To make a request, contact us using the information in the 'Contact Us' section.

Children's Privacy

Our Site and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Flex Turf Cleaning Email: flexturfcleaning@gmail.com Phone: (480) 331-1375