Refund & Cancellation Policy

Last Updated: September 9th, 2026

One-Time Cleaning: Cancellations & Rescheduling

We ask for at least 24 hours' notice to cancel or reschedule a scheduled cleaning at no charge.

Cancellations or reschedule requests made less than 24 hours before the scheduled appointment, or no-shows (customer not reachable/no access provided at the scheduled time), will incur a $30 late cancellation/no-show fee.
Repeated late cancellations or no-shows may require prepayment for future bookings.
We reserve the right to reschedule appointments due to weather, equipment issues, or other circumstances outside our control, and will notify you as soon as possible if this occurs — no fee applies in these cases.

Satisfaction & Re-Clean Policy

If you're not satisfied with a completed service, please contact us within 7 days of your service date.

We will review your concern and, if valid, provide a re-clean of the affected area or a partial service credit toward a future cleaning.
We do not offer cash refunds for completed services; resolution is provided through re-cleaning or credit only.
Concerns raised after the 7-day window may not be eligible for a re-clean or credit, since it becomes difficult to confirm the issue is related to our service rather than conditions after the visit.

Subscription Cancellation Policy

Subscription plans that include a discount off standard pricing require a minimum commitment of 2 cleanings (6 months) to qualify for that discount, unless otherwise stated for a specific plan at signup.

If a subscription is canceled before completing the minimum commitment, any discount applied will be reversed, and the standard one-time rate will apply to any cleaning(s) already received.
By signing up for a subscription, you authorize Flex Turf Cleaning to charge the payment method on file for this rate difference if the subscription is canceled early.
After the minimum commitment term is completed, subscriptions may be canceled at any time with no penalty by contacting us; cancellation will take effect for the next billing cycle.

Questions?

If you have questions about a cancellation, refund, or your subscription, contact us:

Flex Turf Cleaning Email: flexturfcleaning@gmail.com Phone: (480) 331-1375